Terms and conditions of purchase
On the one hand, the supplier of LizaraZu Handknitted products: Relájate i-punto SC with registered office at c/ Sancho el Sabio 23, 01008 Vitoria-Gasteiz (Alava) Spain with NIF: J-01555879 and contact email: info@lizarazu-handknitted.com being the owner of the website www.lizarazu-handknitted.com sets forth this contractual document that will govern the purchase of products through the website.
BOTH ACCEPT this document, and it implies that the user:
·You have read, understood and agreed to this text.
· This is a person of legal age and with sufficient capacity to enter into contracts and who assumes all the obligations established in this document.
· You have read and accepted these general conditions of purchase from the moment you purchase any product offered.
This document may be printed and stored by Users.
It is advisable that you keep a copy of the data contained in the purchased products.
1.4 Customer Acceptance: Validation of an order through the website https://www.lizarazu-handknitted.com This is done by email and also implies the automatic acceptance of these general terms and conditions. These conditions are available on the website or, if you wish and request it, we can make them available to you by email.
1.5. Modification of the General Terms and Conditions: LizaraZu Handknitted reserves the right to make changes and/or modifications to these terms and conditions. We advise our customers to review them regularly. In the event that these changes or modifications were introduced after an order was placed, the conditions in force on the date the order was placed will apply.
Information provided on the Web:
2.1 Price Publication: Exceptionally, the prices of products displayed on our website may be incorrectly specified and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.
2.2 Product information: The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees is an invitation to deal. This information does not constitute an offer to supply any product by us.
The contents of https://www.lizarazu-handknitted.com are constantly reviewed and updated to provide our customers with the most complete and detailed information possible. Due to this, it is possible that the contents may occasionally show provisional information on certain products.
If the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.
All contractual information on the website is displayed in Spanish and communication with clients and users, as well as the formalization of the contract, will be carried out in this language or, if the client so desires, in English, always indicating this before starting the contracting procedure.
2.3 Availability of Product(s): There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to offer you a choice between the following options:
a) choice of an alternative product, with characteristics similar to the product to be replaced;
b) communication of its availability, in case you prefer to wait until the product is available again in the store.
If you reject our suggestions, the order related to these products will be cancelled and any amount paid for them will be refunded.
2.4 Right of cancellation: LizaraZu Handknitted reserves this action (right of cancellation) to send a specific product that does not meet the quality requirements imposed on all products of https://www.lizarazu-handknitted.com In the event that such a lack of quality is detected, LizaraZu Handknitted Customer Service will suggest a replacement product and, if the replacement is not to the customer's liking, the cost of said product will be refunded.
2.5 Orders 24 hours a day, every day of the year: Orders can be received twenty-four (24) hours, three hundred and sixty-five (365) days a year, although orders placed after 8:00 p.m. will not be processed and will be processed on the following business day in Spain. Orders received during the weekend will be processed on time on the following Monday, or on the first business day.
2.6 Fraud: If LizaraZu Handknitted suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.
In order to access the products offered by LizaraZu Handknitted, the User must freely and voluntarily provide the necessary personal data, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of April 27, 2016 (RGPD) on the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 15/1999 of December 13 (LOPD) on the protection of personal data and Royal Decree 1720/2007, development of the LOPD, detailed in the area of personal data protection and Royal Decree 1720/2007, development of the LOPD, detailed in detail ... personal data and Royal Decree 1720/2007, development of the LOPD, detailed in the Legal Notice and Privacy Policy of this website.
This website allows purchasing via the guest checkout feature. In this mode of purchase, you will only be asked for the essential information to process your order. Once the purchase process is complete, you will be offered the option to register as a user or continue as an unregistered user.
The contracting procedure will follow the following steps:
Choose the product by clicking on it, and it will be automatically added to the “shopping cart”.
If you want to add more products, you must select the “Continue shopping” option.
If you have accidentally added an item you did not want, you must click on the option to remove it from the shopping cart. In the shopping cart you will see the items, quantity, price and total amount. Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping details entered.
Once you have chosen the product(s), you must click on the final tab to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your details and the chosen payment method).
Once the purchase is confirmed, a comments screen will appear, where you can indicate the delivery time; a checkbox that must be checked as it is the acceptance of these General Contract Clauses and the Privacy Policy.
To finish the process, you must click on the Finish button
In any case, the LizaraZu Handknitted contracting platform will inform the User, once the contracting procedure has been completed, by email regarding all the characteristics, price, transport methods, contracting date and estimated delivery of the purchased product.
If there is any type of error in the address indicated or in any other point of the order, you must immediately notify the email address that will appear on the website so that we can proceed to correct this error.
If you have any questions, you can contact our customer service via email info@lizarazu-handknitted.com.
Shipping costs will be applied as follows:
Delivery time depends on the production time of the product but will normally be less than 15 days, depending on the destination city and the chosen payment method. You will receive an email informing you of the estimated delivery time. This term is understood as long as the availability of the goods has been confirmed and full payment of the order has been verified.
LizaraZu HandKnitted will not assume any responsibility when the delivery of the product is not carried out, due to the data provided by the user being false, inaccurate or incomplete.
Delivery will be considered to have been made when the carrier has made the products available to the User and the latter, or their delegate, has signed the delivery receipt document.
It is the User's responsibility to check the products upon receipt and to state any reservations or claims that may be justified on the delivery receipt.
Prices and Conditions of Validity of Offers:
All prices listed on the website are valid except for typographical errors or end of stock and, in any case, will be expressed in the Euro currency. These prices, unless expressly stated otherwise, do not include shipping, handling, packaging, shipping insurance or any other services and attachments additional to the purchased product.
Payment made to LizaraZu Handknitted will result in the issuance of an invoice in the name of the registered User, provided that the User provides his/her ID number. Otherwise, a delivery note will be created. This invoice will be automatically sent to the email address provided by the User, and will also be sent together with the purchased product.
The prices applicable to each product will be those published on the website and automatically applied by the contracting process in the last phase of the same. The User assumes that, in any case, the economic value of some of the products may vary in real time. In any case, this will always be communicated to the users in advance.
In the case of limited duration promotions, the promotional discount will be applied as long as the order has been registered during the promotional period.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were carried out and will be used to determine whether or not said order is subject to promotion.
For any information regarding the order, the User may contact LizaraZu Handknitted customer service by phone or by email at the address provided.
The available systems are detailed below:
Payment by Credit or Debit Card: The User must have a valid credit or debit card, where he/she must specify all the digits of the card number in the corresponding form. The transaction is formalized at the time of placing the order. We only accept payments with secure cards in which the authentication of your identity is carried out as the cardholder in accordance with the method established by your bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier.
It uses the system called SSL (Secure Sockets Layer), a payment system in a secure environment because it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.
Delivery address: Orders will be delivered to the delivery address freely designated by the User. Therefore, the provider assumes no responsibility when the delivery of the product does not occur as a result of the data provided by the user being false, inaccurate or incomplete or when delivery cannot be made for reasons subsequent to the company's shipments, assigned for this purpose, such as the absence of the recipient.
The delivery time of the order will be during normal business hours.
Notwithstanding the foregoing, LizaraZu Handknitted has taken the measures required of a diligent merchant so that delivery can be made within the agreed time, so no liability can be attributed to the supplier.
LizaraZu Handknitted will use all means at its disposal to ensure that your order is delivered within the time frame indicated on our website on the date of issue of the order confirmation.
Delivery times: correspond to those set out in the file for each product. In the case of products not available at the time of purchase, our Customer Service Department can provide you with availability information and a delivery time.
If you have ordered several products in the same order, please note that they may have different availability dates, in which case you could receive them on different dates. Please note that in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service via the following email address: info@lizarazu-handknitted.com indicating the order number.
Shipping Confirmation: Upon delivery of the order to our carrier, we will send you the shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through our carrier's website.
Damage upon delivery: Products are delivered in secure packaging. If at the time of delivery it was visible and clearly visible, without the need to handle the shipping packages or the product packaging itself, that a product has defects caused by damage caused by transport or, in the same way, an error is seen in the received merchandise, the Customer must detail this fact on the receipt signed by the carrier and immediately contact the email info@lizarazu-handknitted.com within 24 hours of receipt, in order to request the return of the affected product or products and proceed to replace them with another in optimal conditions or, refund the price paid for it, as you indicate in this email.
A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected on the product once the package has been opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact the email info@lizarazu-handknitted.com After 24 hours of delivery, claims for damage to the product will not be accepted.
8.1 Right of Withdrawal: The User has 14 calendar days, counted from the date of delivery of the product, to return it (Article 71, Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you can exercise your right of withdrawal by filling out the form attached to these conditions, with your order number (to obtain a refund of the amount of the product/s within the maximum period of fourteen (14) calendar days following receipt of the order) along with your contact information. Unless the return is due to defects in the product, the costs related to shipping will be borne by the User. The product must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the return procedure. You must send the product back to us by post, always within 14 calendar days of receiving the order. After this period, you may only request the return or exchange of the products for technical reasons subject to the warranty of said product(s).
You must return the product with all the elements with which it was delivered, without damage or signs of wear of any kind, and which does not indicate improper use of the product or anything different from its nature to the address we have provided.
It is advisable to return the product in its original packaging. If this is not possible, the product may suffer a depreciation in value. The Customer will be responsible for the packaging and protection of the products they send, as well as for the costs derived from the shipment.
As long as the products are returned within 14 calendar days, without damage or signs of use and in compliance with the requirements established in this section, with the return number that we will provide, we will refund the full amount of the purchase.
Remember that in any case the product must include:
– Date of purchase and exercise of withdrawal
Information of interest (optional):
– Information that you believe is necessary or of interest to process the return
Return of Defective Product: The User must inform LizaraZu Handknitted of the lack of conformity with the product within 14 calendar days from the date on which he or she became aware of it. In the event that the product is defective from the factory, an email must be sent to info@lizarazu-handknitted.com with the order number and explaining the reason for the return. Our Customer Service will contact you by email or phone indicating how to proceed with sending the defective product and providing you with a return number.
The product(s) of the order must be returned to the address that we will provide you with all the elements with which it was delivered in perfect condition, without damage or marks that denote inappropriate use of the good or different to its nature.
Once the defective product is received in compliance with these requirements and it is verified that the product(s) has a manufacturing defect, we will contact you to arrange for repair, replacement, reduction or termination of the contract. In any of the above cases, the resulting costs will be borne by LizaraZu Handknitted.
Return of Non-Defective Product: When the product has no defects, it will not be returned because the products made by LizaraZu Handknitted are mostly produced to order for each user and the express production of each product requires a lot of work time.
Return due to an error in the LizaraZu Handknitted order: When the product does not correspond to the order, due to an error attributable to the company, the User must notify the company by email as soon as possible; LizaraZu Handknitted will assume the cost of collecting the product sent by mistake and the delivery of the product corresponding to the order placed.
Returns Verification: The verification of the products to be returned will be carried out by LizaraZu Hanknitted who, once at its facilities, will verify that they are received in compliance with all the requirements established in the corresponding section. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
If any of the items are missing, the product will be returned with a note indicating the missing content.
The right of withdrawal cannot be applied in the following cases:
If the product does not appear in perfect condition.
If the product packaging is not original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition. The use of seals and adhesive tapes applied directly to it is prohibited.
When the product is opened without being able to prove that it has not been used.
When it comes to personalized products or those that, for hygienic reasons or other legally established exceptions, are not susceptible to this right.
Refund of shipping costs: If you request a refund of the return shipping costs, you must send the products by standard or regular mail. The responsibility for the shipment falls exclusively on the transport company or the means contracted for said shipment. Additional costs arising from the contracting of express delivery services will be borne by the customer.
Refund: In the event of a return, the refund of the amounts paid will be made through the payment methods used in the purchase. LizaraZu Handknitted will not refund the amount or make any return of the merchandise until the receipt and the condition of the packaging and accessories of the product subject to return or exchange have been verified in our warehouse.
Refund period: the refund will be made within 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum period for making the payment established is 1 month. To proceed with the refund you must provide us with the following information:
– IBAN 20 digits of your bank account.
LizaraZu Handknitted declines to refund amounts if:
– the products are used or deteriorated, or their use has exceeded their nature.
– the products are missing some element.
Applicable warranties and after-sales services:
Guarantee: All products offered through the website are completely original, unless otherwise stated in their description.
All products have a 1-year warranty period, according to the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of a different duration.
Defective products: In the event of a defective product, LizaraZu Hanknitted must repair, replace, reduce the price or terminate the contract (as applicable), which will be free of charge for the user. LizaraZu Hanknitted is liable for any lack of conformity that becomes apparent within 1 year of delivery, provided that LizaraZu Hanknitted is informed of the lack of conformity within 2 months of becoming aware of it.
Warranty cancellation assumptions.
The warranty does not apply in the following cases:
– Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
– Expenses related to maintenance, repair or replacement of parts due to normal wear and tear,
– Breakdowns and deterioration of accessories,
– Deterioration created by improper use of the product, inappropriate use, lack of respect for the instructions for use with respect to its use and maintenance or improper installation,
– Damages caused by non-accredited persons or by the user,
– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
– If the model or serial number of the product shows any modification,
– Use of the product outside the family and private environment, for example, in intensive professional use, or
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a freely accessible platform for the resolution of online disputes between the User and LizaraZu Hanknitted without having to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
Nullity and Ineffectiveness of the Clauses:
Applicable Law and Jurisdiction:
Address: Sancho el Sabio 23, 01008, Vitoria-Gasteiz (Alava) Spain
Email: info@lizarazu-handknitted.com
Data on the asset/benefit to be abandoned:
Order/Invoice Number: ____________________________________
Order/Invoice Date: _____________________________________________
Date of receipt of the product/service: _________________
Product/Service Description: ________________________________________
_______________________________________________________________
_______________________________________________________________
Name: ______________________________________
NIF: ________________________________________
Start: _________________________________________
Population: _________________________________________
Phone: ____________________________________________
Email: ____________________________________
Subscribe to our Newsletter and receive a 10% discount on your next order
